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Return Policy
NavyOnline.com Return Policy
We hope that you are pleased with your on-line purchase.
Our guarantee
covers all items on our website.
Customer Service
Our customer service representatives are available
to answer any questions you may have.
You can reach us at (800) 778-4260,
Monday thru Friday, 9am to 5pm EST (March-December)
9am-4pm EST (January-February).
You can also send us a fax at (410) 293-7682
Exchange & Refunds in Store
You can exchange or return your on-line purchase at our Gift Shop
location
in the Naval Academy. With a receipt we will gladly credit
your account,
refund check or exchange for other merchandise within
45 days of purchase. Without receipt, we can exchange for merchandise.
We do not refund for shipping fees.
Exchange & Refunds by Mail
You can exchange or return your on-line purchase back to our Mail Order
department. With a receipt we will gladly credit your account,
refund
check or exchange for other merchandise
within 45 days of purchase.
Without receipt, we can exchange for merchandise.
Customer must pay for
return/exchange shipping fees
by enclosing credit card information.
We do not refund for shipping fees.
Please fill out your MERCHANDISE
RETURN FORM and send it to:
Naval Academy Gift Shop
U.S. Naval Academy
52 King George Street
Annapolis, MD 21402-5053
Please allow three weeks for your exchanged item(s) to be shipped
back to you, two billing cycles for a credit on your credit card
statement, and three to four weeks for a refund check.
Questions or comments about our store? Email us at giftshop@usna.edu.
Click on the links to the left to read our Privacy Policy or Merchandise Return Policy.
©Copyright 2007, United States Naval Academy Gift Shop, All Rights Reserved
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from
Sequoia Retail Systems, Inc.
